Sunday, March 18, 2012

So... people are jerks...

Not making it public as to why, but I'm not able to get a hold of Chris Sr's comp anymore so I'm stuck with trying to juggle Chris Jr's comp with Shaun in the morning when I wake up and that doesn't work well, and a dick like Sev won't let me on his comp at all. But, with him being away this weekend, I had the chance to get on.

Anyway, I just wanted to give everyone an update as to how I've been doing.

1) I finally got my laptop paid off at Rent A Center, but with it being in a pawn shop back in Daytona, I'm working on sending my mom money to get it out bit by bit so I can have her send it up to me since I'm obviously not getting back down to FL til around May, but I need it back before then.

2) I only have a little bit left on my gram's washer, so I'll just finish that off as quick as I can.

3) Still don't have a car, I need a rental agreement of some kind to be able to get a car around here, but with me not actually having a rental agreement with anyone I'm going to have to save up to be able to buy a car flat out from a used place. I don't mind it being a used place, at all, I would just rather be able to be making payments on something, that way if it messes up, they can fix it without me being SOL, you know?

4) Still living with Chris Jr and Sev, not happy about that either, but hey, at least I have a roof over my head. Once I get the car and I'm not longer saving up for that I can work on getting me and Shaun into a place. I'm thinking a good extended stay until he gets his SSI or disability since I can afford a hotel since all the bills are included, but an apartment that has bills, I can't afford that while also keeping food in our mouths, gas int he car, when I get y own car, insurance on it plus gas. When he can help out with stuff again, we'll be able to look into an actual apartment, or cheap enough house. Some of the houses up here are the same price, or even less, than getting an apartment. It's ridiculous

5) I made it out of training and into nesting, I'm actually starting my last week this week. I go onto the production floor starting next Monday, got my official shift over the weekend. I'll be working 2-11 Mon-Thur, off Fri, work sat, off Sunday.  Which this is a big load off of my shoulders considering everything that's been going on, but hey, I made it out of training and nesting =)

One thing I do need to work on though, my stats are still a little high, and I really need to work on that. I need to lower how long I'm on the phone, and how many calls I can work in per day. You know what would help with how many calls I can work in is not having these random training sessions right before lunch that last an hour long, before I go on my hour long lunch. At the beginning of the day, I have a half hour debrief, and in the last half hour of the day, same thing. So there is an hour off the phones. My hour lunch and my two fifteen minute breaks, there's 2 and a half hours total off the phones. Now, add in an hour for training, which is for any new promotions or procedures, there's 3 and a half, out of the 9 I'm there. So, I only have 5 and a half hours on the phone to try to get my call volume up.

Here's what could also help, get computers or better systems that aren't going to keep freezing up in the middle of calls, or in the middle of a process. That would help cut down on my talk time, and my call volume so I can get the callers off my phone and take the next one.

They have brand new computers in the AOL (Assumption of Liability) building, but they can't give us new computers? Grr...

Anyway, I need to wake Shaun up so we can spend some time together before I go in to work. I'll try to post more sooner than this. Have a good day everyone, hopefully no one is too bad off from St. Patrick's Day!

-KTFX

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